Payment & Refund Terms

1. General provisions

These Payment & Refund Terms set out how the Obriym CRM online service is paid for, how regular (recurring) payments work, how to cancel a subscription, and how refunds are made. They are an integral part of the Terms of Service (public offer) available at obriym-crm.com/offer.

The service provider and payee is individual entrepreneur Oberemchuk Serhii Oleksandrovych. Full legal details are available on the Legal details page (obriym-crm.com/legal) and in the Terms of Service.

2. What you pay for

Payment covers a subscription to the paid plans of the Service (Team, Scale). The price is set per Workspace per billing period - one calendar month. Current prices and the contents of each plan are published on the Pricing page (obriym-crm.com/pricing). You can choose a monthly or an annual subscription: with annual billing you pay for 12 months upfront at the discount shown on the Pricing page.

The Free plan is free of charge and requires no payment or card details.

3. Payment methods and security

Payments are made with Visa and Mastercard bank cards via the hutko payment service, an authorized payment service provider: payments in hryvnia (UAH) and in euro (EUR) are both processed by hutko, which supports international cards; or another service indicated on the payment page at the time of payment.

Payment takes place on the secure payment page of the payment service provider, certified to the PCI DSS security standard. Obriym CRM does not receive, process, or store the full card number, its expiry date, or the CVV code.

4. Currency and billing period

Payments for customers in Ukraine are made in hryvnia (UAH) via the hutko payment service. International customers can pay in euro (EUR) via hutko with an international card - the currency and amount are shown before you confirm the payment.

The billing period is one calendar month for a monthly subscription or 12 calendar months for an annual subscription; it starts when the subscription is activated or when the previous paid period ends.

5. Recurring payments

A paid plan subscription renews automatically. By making the first payment you consent to regular automatic charges to your payment card without re-entering the card details. The automatic charges work as follows:

• Each charge equals the price of your plan for the billing period per the Pricing page; if you change plans, subsequent charges change accordingly.
• The charge is made at the end of each paid period to renew the subscription for the next period (monthly for a monthly subscription, once a year for an annual one).
• For automatic charges the payment service provider stores your card token (Visa and Mastercard tokenization technology); Obriym CRM does not store card data.
• You receive an email notification to your account address about every charge; an invoice for the paid period is attached to the email.
• A switch to a lower plan applies from the next billing period: the paid period runs in full on the current plan, and the next charge uses the new price.
• If a charge fails (insufficient funds, blocked card, etc.), retries are made; if they fail, the subscription is paused and the Workspace switches to an awaiting-payment state - your data is not deleted.
• You can either pause auto-renewal (your saved card is kept and the subscription can be resumed in one click) or fully cancel the subscription (your saved payment card is removed; access to the plan continues until the end of the paid period, and a new subscription requires entering your payment details anew) - see "How to cancel a subscription".

6. How to cancel a subscription or auto-renewal

You can cancel automatic charges yourself in the account area at any time, no questions asked:

• Sign in to your Obriym CRM account.
• Open the Settings → Billing section.
• Select the Workspace whose subscription you want to cancel.
• "Cancel auto-renewal" (in the current-plan block) - there will be no new charges and access remains until the end of the paid period; your saved card is kept, and until the period ends you can change your mind and click "Resume auto-renewal".
• "Cancel subscription" (on the active plan card) - a full cancellation: your saved payment card is removed from Obriym, access remains until the end of the paid period, after which the workspace switches to the free plan; to subscribe again you will need to enter your payment details anew.

7. Cancelling via support

If you cannot use the account area, send a cancellation request from your account email address to our support email. Include the Workspace name in the message. We will cancel auto-renewal within 1 business day and confirm it in reply. Deleting the Workspace or the account also ends the subscription and automatic charges. crm@obriym.com

8. Refunds

We refund payments in the following cases:

• An erroneous or duplicate charge - a full refund of the amount charged in error.
• A charge made after a duly completed subscription cancellation - a full refund of that charge.
• The first payment for a paid plan: if the Service does not suit you, you may withdraw within 14 calendar days of the first payment and receive a full refund of that payment.
• Documented unavailability of the Service caused by the Provider for more than 72 hours in total during a paid period - a proportional refund or a credit toward the next period, at your choice.

9. When payments are not refunded

Cancellation applies going forward: amounts for the current, already paid billing period are not refunded (except in the cases listed under "Refunds"), and access remains until the end of that period. For an annual subscription this means that, once the 14-day first-payment refund window has passed, the amount for the current paid year is not refunded if you cancel, and access remains until the end of the paid annual period. Payments are also not refunded for a period in which access was lawfully suspended due to a violation of the Terms of Use.

Nothing in these Terms limits consumer rights established by the Law of Ukraine "On Consumer Rights Protection".

10. Refund procedure and timing

To request a refund, write from your account email address to our support email, stating the Workspace name, the payment date and amount, and the reason. We will review the request within 5 business days and inform you of the decision. crm@obriym.com

Refunds are made to the same payment card used for the payment. Funds are usually credited within 3-10 banking days after the refund is issued; depending on the card issuer this may take up to 30 days.

11. Contact

For payment, subscription, and refund questions, email crm@obriym.com