Legal
Data Deletion Instructions
Effective date: June 1, 2026
This page explains how deletion works in Obriym CRM: how an owner deletes a workspace, how a user deletes their own account, and how we automatically process deletion requests that arrive from connected platforms — including Meta (Facebook and Instagram) and eBay. For all other data, see our Privacy Policy.
1. What This Page Covers
Obriym CRM is a sales and e-commerce CRM platform. Data can be deleted in three ways: an owner deletes an entire workspace, a user deletes their own account, or a connected platform — such as Meta or eBay — automatically notifies us that a specific person's data must be deleted.
Below, we describe exactly what happens in each of these three scenarios and how long it takes.
2. Data We Receive From Meta
After you connect a Meta account, we may receive and store the following, scoped to the connecting workspace:
- Account and Page identifiers (Facebook user ID, Page ID, Instagram account ID) and public display names
- Lead form submissions from Facebook and Instagram Lead Ads (name, email, phone, and the answers the person provided)
- Messages and conversation metadata from connected Facebook Pages and Instagram accounts that we turn into CRM leads and activities
- Access tokens issued by Meta, stored securely and used only to operate the integration you enabled
We never receive your Facebook password. We do not use Meta-sourced data for advertising and do not share it with third parties for their own purposes.
3. How to Delete Your Data
You can delete your data in any of the following ways.
Option A — In Obriym CRM (self-service)
Sign in and open Settings → Integrations → Platform Adapters to disconnect the Meta adapter — this immediately revokes the stored access tokens. To remove records already created from that data, delete the relevant leads, contacts, and activities, or delete the entire workspace in Settings → Workspace by typing the workspace slug to confirm: the workspace is blocked immediately and permanently erased after 30 days, and the owner can either restore it themselves during that window or choose “Delete permanently now” right away to skip the wait. To delete only your own account, use Settings → Account → Delete account and confirm with your password; if you are the sole owner of a workspace, that workspace enters the same 30-day deletion flow.
Option B — Remove the app on Facebook
On Facebook, go to Settings & Privacy → Settings → Apps and Websites, select Obriym CRM, and remove it. Removing the app revokes our access and signals us to delete the data we received from your account.
Option C — Email us
Send a deletion request to the address below from the email associated with your account. If the request concerns Meta data, include your Facebook user ID, Page ID, or Instagram account so we can locate it. We will action the request and confirm by email.
Deletion requests by email: crm@obriym.com
4. What We Delete and How Long It Takes
Whether you delete a workspace, delete your account, or a connected platform sends us a request, we revoke the relevant access tokens immediately and permanently delete personal data within 30 days — or right away if you chose “Delete permanently now.” For Meta, this covers lead submissions, messages, and account identifiers; for eBay, a Marketplace Account Deletion notification is processed automatically and immediately anonymizes the affected buyer's data.
Aggregated or anonymized data that can no longer identify a person, and minimal records we are legally required to keep (for example, security and audit logs), may be retained for the period described in our Privacy Policy.
5. Confirmation
When you request workspace deletion, you receive an email confirmation right away and the workspace is blocked immediately. Account deletion is confirmed immediately in the interface once you enter your password. If a deletion request arrives automatically from a connected platform — Meta or eBay — no further action is required from you: we process these requests without human intervention. If you emailed us a request, we confirm receipt and notify you by email once deletion is complete.
6. Contact
Questions about data deletion: crm@obriym.com