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Payments · PayPal Invoicing

A real invoice, raised from the order it belongs to

Not a checkout page that vanishes in an hour — a PayPal invoice with a due date, which your buyer can pay today or next week. When they do, it lands on the order it came from.

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PayPal

Payment due

not “expires”

PayPal is the payment method a European buyer is most likely to already have, and for a B2B invoice it is often the one they ask for by name. This adapter raises an actual PayPal invoice from a CRM order — the document, with a due date and a payable link — rather than a short-lived checkout session. The buyer pays on PayPal; no card number, CVV or token ever reaches Obriym.

From an unpaid order to a recorded payment

  1. 1

    Raise the invoice

    Open the order, go to the Payments tab and press “Payment link”. Enter the full total or a deposit and pick how long the buyer has; the CRM creates the invoice and issues it as a shareable link.

  2. 2

    You send it, not PayPal

    The invoice is issued without notifying the customer. Email it, paste it into a thread, or read it out — nothing leaves your workspace until a person decides to send it.

  3. 3

    The payment finds its order

    PayPal notifies the CRM, the CRM checks that notification with PayPal, and only then records the payment against the order the invoice was raised from.

An invoice goes overdue, not dead

This is the one behaviour worth understanding before you use it. PayPal invoices have no expiry: the term you choose becomes a due date, and after it the invoice is simply late. So the CRM stops offering the link once the term passes — but if the buyer pays it anyway a week later, that payment is still recorded against the order. Nothing is lost, and nobody has to chase a link that quietly stopped working.

What the adapter does

PayPal never emails your customer for you

The invoice is issued as a share link with notification switched off. That is a deliberate setting, not a default — leave it alone and PayPal would send the buyer an email the moment a manager pressed the button.

Every notification is checked with PayPal itself

The CRM posts each notification back to PayPal for signature verification, byte for byte as it arrived, and records nothing unless PayPal confirms it. A notification that cannot be checked at all is treated exactly like a forged one.

Your store's PayPal payments come here too

If your own shop already charges through the same PayPal account, those payments arrive as well. Each is matched to its order where possible, and anything unmatched waits in the Payments journal to be linked by hand — never silently dropped.

Sandbox is labelled, not hidden

A sandbox app exercises the whole flow and moves no money. The adapter asks which environment you are in and says so on the connection test, so a sandbox app can never sit behind a green badge pretending to take real payments.

What the CRM deliberately does not do

Stated up front, because the honest limits of an integration matter more than its feature list.

  • It does not refund. Refunds stay in PayPal for now; the CRM records one if PayPal reports it, but cannot start one.
  • It does not hold funds in two steps, and it does not manage subscriptions.
  • It never stores a card number, CVV or payment token — those exist only on PayPal's side.
  • It does not return the buyer to your site after payment: a PayPal invoice has no return URL, so they stay on PayPal's own page.

Currencies, and the one that is missing

PayPal settles in 25 currencies — euro, pound, dollar, złoty, koruna, krone and more. It does not support the Ukrainian hryvnia, which is the default currency of a new Obriym workspace: a hryvnia order cannot be invoiced through PayPal, and the CRM says so before the request leaves rather than surfacing a provider error afterwards. Three of the supported currencies — forint, yen and New Taiwan dollar — take whole amounts only.

Frequently asked questions

Will PayPal email my customer when I raise the link?
No. The invoice is issued with recipient notification switched off, so the only thing that reaches your customer is the link you send them yourself.
What happens if the buyer pays after the due date?
The payment is still recorded on the order. A PayPal invoice does not expire — it goes overdue — so a late payment is a normal outcome rather than a lost one. The CRM simply stops offering the link once your chosen term passes.
Does Obriym see my customers' payment details?
No. The buyer pays on PayPal's own page. The CRM receives the outcome, the amount and PayPal's invoice reference — nothing else.
Why does the CRM check every notification with PayPal?
Because the notification alone proves nothing. The CRM sends it back to PayPal exactly as received and records the payment only if PayPal confirms the signature. If that check cannot be completed, the notification is rejected rather than trusted.
Can I try it without moving real money?
Yes. Create a sandbox app in PayPal's Developer Dashboard and set the environment to Sandbox — the whole flow works and nothing is charged. Switch to Live before sending a link to a real buyer.
Can I charge a deposit rather than the full amount?
Yes. Enter any amount up to what is still outstanding on the order; the order is tracked as partly paid and you can raise another invoice for the rest.

Invoice from the order, get paid on the order

Connect PayPal once, then raise an invoice from any order without leaving the CRM.

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