Can the CRM print DHL labels?

No. That is MyDHL API — a different product with its own account and contract. We track what you created at DHL.

Is the free tier enough?

For a shop with dozens of international parcels a month, yes. The CRM stays inside it: 4 runs a day × 40 waybills is 160 calls out of 250. For more, the DHL portal has a “Request Upgrade” button.

One key for every DHL service?

Yes — that is the point of the Unified API: Express, eCommerce, Parcel and Freight all answer through one key and one status vocabulary.

What happens when the allowance runs out?

DHL answers 429 and the CRM stops that key's run instead of hammering the rest away. The next run resumes from the longest-unchecked waybills.

Obriym CRMCustomer flow workspace

Shipping · DHL

An international parcel reports into the same card

An order shipped domestically and one shipped with DHL live in one list and speak one status vocabulary. A single DHL key covers Express, eCommerce, Parcel and Freight.

Try it in a workspace All integrations

Express
eCommerce
Parcel
Freight

What exactly connects

Shipment Tracking – Unified: DHL's official API, which answers for a shipment in any division — Express, eCommerce, Parcel, Freight. Creating labels is not part of it: that is MyDHL API, a separate product with its own contract, and we do not promise it.

DHL status → CRM shipment state

DHL has one dictionary for every division and every country, so it is deliberately coarser than a national carrier's.

pre-transit — label created, DHL has not collected it
Pending
transit — on its way
In transit
delivered
Delivered
failure — delivery did not happen
Failed
unknown — DHL holds no data for the number
nothing changes

Worth knowing up front

All three limits are stated plainly, because each one shapes how often statuses refresh.

The key is free, but the initial tier is 250 calls a day and no more than one every 5 seconds. That is why the CRM polls DHL every 6 hours rather than hourly.
Up to 40 waybills refresh per run, longest-unchecked first — a large backlog catches up across runs instead of getting stuck at the head of the list.
DHL has no “ready for pickup”: a parcel waiting at a ServicePoint reports as in transit. We do not guess which division is speaking.
Registration at developer.dhl.com is free, but DHL verifies the company before issuing a key.

How to connect

1
Get the key
developer.dhl.com → create an app → subscribe it to Shipment Tracking – Unified → copy the API Key.
2
Paste the key into the CRM
Settings → Integrations → Platform adapters → DHL. The key is stored encrypted and never reaches the browser.
3
Test the connection
The CRM makes one request with a deliberately impossible number: DHL answers “no such shipment”, which proves the key works without spending a real waybill.

Frequently asked

Can the CRM print DHL labels?: No. That is MyDHL API — a different product with its own account and contract. We track what you created at DHL.
Is the free tier enough?: For a shop with dozens of international parcels a month, yes. The CRM stays inside it: 4 runs a day × 40 waybills is 160 calls out of 250. For more, the DHL portal has a “Request Upgrade” button.
One key for every DHL service?: Yes — that is the point of the Unified API: Express, eCommerce, Parcel and Freight all answer through one key and one status vocabulary.
What happens when the allowance runs out?: DHL answers 429 and the CRM stops that key's run instead of hammering the rest away. The next run resumes from the longest-unchecked waybills.

Sell abroad without losing sight of the parcel

Connect DHL and see international shipments where the domestic ones already are.

Start free

Obriym CRMCustomer flow workspace

Shipping · DHL

An international parcel reports into the same card

An order shipped domestically and one shipped with DHL live in one list and speak one status vocabulary. A single DHL key covers Express, eCommerce, Parcel and Freight.

Try it in a workspace All integrations

Express
eCommerce
Parcel
Freight

What exactly connects

DHL status → CRM shipment state

DHL has one dictionary for every division and every country, so it is deliberately coarser than a national carrier's.

pre-transit — label created, DHL has not collected it
Pending
transit — on its way
In transit
delivered
Delivered
failure — delivery did not happen
Failed
unknown — DHL holds no data for the number
nothing changes

Worth knowing up front

All three limits are stated plainly, because each one shapes how often statuses refresh.

The key is free, but the initial tier is 250 calls a day and no more than one every 5 seconds. That is why the CRM polls DHL every 6 hours rather than hourly.
Up to 40 waybills refresh per run, longest-unchecked first — a large backlog catches up across runs instead of getting stuck at the head of the list.
DHL has no “ready for pickup”: a parcel waiting at a ServicePoint reports as in transit. We do not guess which division is speaking.
Registration at developer.dhl.com is free, but DHL verifies the company before issuing a key.

How to connect

1
Get the key
developer.dhl.com → create an app → subscribe it to Shipment Tracking – Unified → copy the API Key.
2
Paste the key into the CRM
Settings → Integrations → Platform adapters → DHL. The key is stored encrypted and never reaches the browser.
3
Test the connection
The CRM makes one request with a deliberately impossible number: DHL answers “no such shipment”, which proves the key works without spending a real waybill.

Frequently asked

Can the CRM print DHL labels?: No. That is MyDHL API — a different product with its own account and contract. We track what you created at DHL.
Is the free tier enough?: For a shop with dozens of international parcels a month, yes. The CRM stays inside it: 4 runs a day × 40 waybills is 160 calls out of 250. For more, the DHL portal has a “Request Upgrade” button.
One key for every DHL service?: Yes — that is the point of the Unified API: Express, eCommerce, Parcel and Freight all answer through one key and one status vocabulary.
What happens when the allowance runs out?: DHL answers 429 and the CRM stops that key's run instead of hammering the rest away. The next run resumes from the longest-unchecked waybills.

Sell abroad without losing sight of the parcel

Connect DHL and see international shipments where the domestic ones already are.

Start free

An international parcel reports into the same card

What exactly connects

DHL status → CRM shipment state

Worth knowing up front

How to connect

Get the key

Paste the key into the CRM

Test the connection

Frequently asked

Sell abroad without losing sight of the parcel

An international parcel reports into the same card

What exactly connects

DHL status → CRM shipment state

Worth knowing up front

How to connect

Get the key

Paste the key into the CRM

Test the connection

Frequently asked

Sell abroad without losing sight of the parcel