Prom.ua is one of Ukraine's largest marketplaces. Obriym CRM connects to it with its own built-in poller: there is no worker to run — saving your Prom API token is enough. From there the CRM pulls orders together with payment and delivery, turns buyer questions into leads with a live conversation, and in the other direction hands back your catalog, prices, stock, order status and waybill number.
What works once connected
Orders every 15 minutes
The built-in poller pulls each order with its line items, payment, delivery method and waybill number. Reading the same order again never creates a duplicate.
Two-way buyer chat
A Prom question becomes a lead and you reply from the CRM inbox. Further questions from the same buyer join that conversation instead of minting new leads.
Catalog and pricing
The CRM publishes your products as a Prom feed and pushes price and stock the moment they change — after a sale, a goods receipt or a manual edit — without waiting for the next import.
Status, refunds and waybills
A status change in the CRM goes back to Prom, a refund is sent as an actual refund rather than a cancellation, and a Nova Poshta waybill created in the CRM is written onto the Prom order.
What maps to what
Nothing changes on Prom until you allow it
Once connected, the CRM only reads. Catalog export, instant price and stock push, reverse order status and the waybill are four separate switches, and all of them ship off. Catalog writes are armed by the workspace owner alone, and only after a dry run that shows in advance how many products would be created and how many Prom would mark as out of stock. Whether the feed may overwrite the names, descriptions and photos you edited in the Prom cabinet is a separate decision — off by default, so only price, availability and stock are updated.
Getting connected
- 01
Create the Prom.ua adapter
Settings → Integrations → add Prom.ua. This step asks only for a name.
- 02
Save your Prom API token
The token is issued in your Prom cabinet. Paste it on the adapter page and hit "Test connection" — the CRM confirms it can read orders.
- 03
Pick a warehouse and run the dry run
For catalog export choose the warehouses, run the dry run and read the result. Then arm the write directions you actually want.
Frequently asked
Do I have to run anything myself?
No. The poller is built into the CRM and runs every 15 minutes. Prom has no webhooks, so polling is the only way to receive orders — which is also why they appear with up to a quarter of an hour's delay.
Will orders be duplicated?
No. Every order is tied to its Prom order number, so reading it again finds the existing record and only refreshes payment, delivery and status.
Can I reply to buyers from the CRM?
Yes — through Prom chat. A buyer's message becomes a lead with a conversation you answer from the lead card or the inbox, and their attachments show in the thread. Product questions (the cabinet's separate Q&A section) have no API, so those are still answered in the Prom cabinet.
What about currency?
A product goes out with the price and currency you set — never a rate conversion. When a product has a hryvnia price that is what Prom gets, because hryvnia is what buyers compare. A currency Prom does not document is not hidden: the product still goes out, and the channel page warns you which products those are.
Why is Prom rejecting my product?
The usual cause is a CRM category with no Prom category id set. Fill it in on the category card — without it Prom rejects the item. The last import's status shows exactly how many items were rejected.
Connect Prom.ua
Orders, payments and buyer questions in one workspace.
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