Status in plain words
Received, confirmed, shipped, delivered — a progress line anyone understands.
Customer account
A personal account for your customers — even if your store has no website.
Olena gets a link in a chat, opens myata.obriym.app and sees it all herself: whether the order is confirmed, whether the payment arrived, where the parcel is and where the receipt is. She messages the store, asks for a return, reorders in one tap. No password, no app, under your store's name.
ObriymOrder · 1042
O
ShippedOlena K.
Order 1042
- Vanilla candle, 220 g2 × ₴420
- Lavender diffuser1 × ₴520
₴1,360
Send to customermyata.obriym.app
MMyata
Welcome, Olena
Order 1042
Shipped- Received
- Confirmed
- Shipped
- Delivered
- Vanilla candle, 220 g2 × ₴420
- Lavender diffuser1 × ₴520
Paid₴1,360
Branch 14 · Waybill 2045 1234 5678
MessageOrder again
Who it is for
Four situations anyone who sells online will recognise.
Social media and messengers
You sell in DMs and have no website
After paying, the customer has nothing but a chat with your manager — so she writes again: "when will you ship?". Now you reply with one link: status, payment, tracking and receipt on one page carrying your store's name.
Fewer repeat questions in your DMs
Website without accounts
You have a website but no account area
A landing page or a store built on a site builder takes orders but cannot show a customer their history. Add "My account" to the menu — sign-in, accounts and orders run in the CRM, no rebuilding the site.
An account area with no development
Repeat purchases
Products people buy again
Cosmetics, pet food, coffee, consumables. The customer opens a past order and taps "Order again": the items come in at today's prices, and the order reaches you to confirm.
A repeat sale in one tap
Your team
Managers drowning in "where is my order?"
The customer sees payment, delivery and documents on her own. And if she still has a question, her message from the account lands in your inbox already tied to the order — no more "what was your order number?".
Replies with context, not an interrogation
What is inside
Everything about an order on one page, not across five messages.
MMyatamyata.obriym.app/account
My orders
Total
7
On the way
1
Delivered
6
#104210 October
Vanilla candle · Lavender diffuser
₴1,360
Shipped#098714 September
Vanilla candle × 3
₴1,260
Order againDelivered#091522 August
Evening set · Matches
₴890
Delivered
Pay in one tap
If the order is not paid yet, a Pay button goes straight to your payment provider's checkout.
Delivery and tracking
The waybill number with a link to the carrier's tracking page.
Receipt and documents
The fiscal receipt, invoice or delivery note always at hand — no more "could you send it again?".
Message the store
The question lands in your inbox, and your reply reaches the customer on the page and by email.
Returns
Within 14 days of delivery the customer picks the items and a reason. Stock does not move until you accept the goods.
Order again
A past order at today's prices — the new order waits for your confirmation.
Profile and addresses
Name, phone and up to 10 saved addresses, so the next order takes less time.
Under your name
Customers see your store, not someone else's service.
The account looks like part of your brand: your address, your name, your logo. Obriym stays a quiet line at the very bottom.
- Your own address such as myata.obriym.app — for your Instagram bio, a manager's signature or a card in the parcel
- Your store's name and logo at the top of the account; the seller's details at the bottom of the page
- Sign-in codes and order emails come from your store's name
- Sign-in with an email code: no passwords to forget and no apps to install
- Comfortable on a phone and a computer, in light and dark themes, in Ukrainian and English
- One store's account shows only that store's orders
How to start
Three steps — and the first link is with your customer.
01Switch on
The account in settings
Switch on the order page and the customer account. Each customer action — messaging, asking for a return, paying — you switch on separately.
02Name it
Address and name
Pick an address such as myata.obriym.app, write your store's name for customers and add a logo. The seller's details fill the footer by themselves.
03Share it
A link to the customer
From the order card the link goes to the chat the customer already writes in, to her email or by SMS. Put the account's address in your Instagram bio or your website menu.
Honest limits
The account does
- Shows orders created in your CRM, and orders from your website if you switch that on
- Takes payment through your payment provider
- Accepts messages and return requests — the decision stays yours
- Creates a repeat order that waits for your confirmation
The account does not
- Show marketplace orders — the marketplace gives the customer its own account
- Act as a storefront: there is no catalogue, only past purchases can be ordered again
- Ask for a password — sign-in is by email code only
- Run on your store's own domain — for now only on name.obriym.app
Frequently asked questions about the customer account
- Do I need a website?
- No. The account lives on your store's address such as myata.obriym.app — put it in your Instagram bio, a manager's signature or a card in the parcel. If you do have a website, simply add the link to its menu.
- How does a customer sign in?
- She enters her email and receives a six-digit code sent in your store's name. The first sign-in is the sign-up: no passwords and no apps.
- Which orders will the customer see?
- All of her orders in your store with the same email — on the order itself or on her contact card in the CRM. She sees neither marketplace orders nor anyone else's.
- What if the customer does not want to sign in?
- A link to one specific order is enough: it opens without signing in, with her name and phone partly hidden on the page.
- How much does it cost?
- The single-order page works on every plan, on the free plan for a limited number of orders. The account with sign-in is included in the Team and Scale plans at no extra charge.
- What do I control?
- Each customer action — messaging, asking for a return, paying — you switch on separately. Returns and repeat orders come to you for a decision, and stock never moves without you. Switch the account off and it closes at once.
Less "where is my order?"
Give your customers an account without a website or developers
Create a workspace, switch the account on in settings and send the first link. Your customer will see her order within a minute.